Senior Luxury Retail Training Lead (Bilingual)

BVLGARI; Ciudad de México; Híbrido; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

BVLGARI is seeking a Training Manager to join its Mexico team. The role focuses on delivering coaching, learning and development programs across the country to elevate client experience and drive business growth.

Hybrid work from Mexico City, reporting to the Country Brand Director with dotted line to LATAM Training Director. You will design engaging learning collateral, lead Train the Trainer sessions, manage certifications, analyze KPIs and support brand initiatives across boutique networks in

Formación

• Track record in sales coaching and team mentoring.
• 5+ years minimum related experience.
• Strong presentation and group facilitation skills.
• Solid foundation in adult learning methodologies (Andragogy).
• Experience in training design and curriculum development.
• Clear written communication and content localization skills.
• Exceptional interpersonal and stakeholder engagement skills.
• High level of discretion and confidentiality.
• Excellent organizational skills with attention to detail.
• Retail luxury familiarity and clienteling experience.

Responsabilidades

• Deliver comprehensive training programs for Directly Owned Shops and franchised boutiques.
• Lead Train the Trainer sessions for boutique managers and ambassadors.
• Coach and develop sales teams to deliver elevated client experiences.
• Partner with Store Managers on training plans, needs assessment and follow-up.
• Train the Trainer for boutique managers and sales managers for in-store trainings.

Conocimientos

Sales coaching

Mentoring

Presentation skills

Andragogy

Curriculum development

Localization

Fluent English

Fluent Spanish

Herramientas

MS Word

Excel

PowerPoint

Descripción del empleo

BVLGARI is seeking a Training Manager to join its Mexico team. The role focuses on delivering coaching, learning and development programs across the country to elevate client experience and drive business growth.

Hybrid work from Mexico City, reporting to the Country Brand Director with dotted line to LATAM Training Director. You will design engaging learning collateral, lead Train the Trainer sessions, manage certifications, analyze KPIs and support brand initiatives across boutique networks in