Reservations Supervisor

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 359,000 - 539,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Cancún seeks a Reservations Supervisor to manage day-to-day operations within the Reservations Department. Responsibilities include overseeing inquiries, maintaining a high level of customer service, and monitoring team performance. Ideal candidates will possess strong organizational skills, a positive attitude, and experience in a hospitality setting. This position offers the chance to contribute to exceptional guest experiences while working in a dynamic team environment.

Formación

• Good organizational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Responsabilidades

• Assist in day-to-day operations of the Reservations Department.
• Manage telephone, fax and e-mail inquiries promptly.
• Monitor customer satisfaction and resolve issues.

Conocimientos

Organizational skills

Positive attitude

Communication skills

Customer service commitment

Confident telephone manner

IT skills

Grooming standards

Educación

Relevant degree or business qualification

Herramientas

Hotel property management systems

Descripción del empleo

Reservations Supervisor (Job Number: HOT0C727)

Work Locations

Hilton Cancún Mar Caribe Boulevard Kukulcan Km 17 Zona Hotel era de Cancun Cancun 77500

What will I be doing?

• Assist in the day‑to‑day operations of the Reservations Department
• Manage telephone, fax and e‑mail enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no‑show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!