Representante de Servicio al Cliente Remoto y Soporte Técnico

Automotriz Bonn S.A De C.V.

Santiago de Querétaro

Remote

MXN 360,000 - 480,000

Full time

13 days ago

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Job summary

Automotriz Bonn S.A De C.V. busca un Representante de Servicio al Cliente Remoto - Soporte Técnico para unirse a su equipo completamente remoto.

El rol proporciona asistencia técnica de alta calidad y soporte al cliente a usuarios de soluciones de software, trabajando desde casa en México. Buscamos una persona con habilidades de comunicación claras, experiencia en soporte técnico y una actitud proactiva para resolver problemas, guiar a los usuarios y asegurar una experiencia técnica sin

Qualifications

Experiencia demostrada en soporte técnico o atención al cliente, preferiblemente con software.

Responsibilities

Provide technical support to customers via phone, email, and chat.
Diagnose and resolve software-related issues efficiently and effectively.
Guide customers through product features, troubleshooting steps, and best practices.
Escalate complex technical problems to higher-level support or engineering teams.
Maintain accurate and detailed records of customer interactions and technical issues.
Contribute to the development and maintenance of a comprehensive knowledge base.
Proactively identify trends in customer issues and provide feedback for product improvement.
Ensure customer satisfaction by delivering timely and accurate resolutions.
Adhere to service level agreements (SLAs) and company support policies.
Collaborate with team members to share knowledge and improve support processes.