Representante Remoto de Soporte Técnico

Mantenimiento Y Servicios Operativos; Baja California Sur; Remote; MXN 180,000 - 260,000; Full time

Job summary

Our client, Mantenimiento Y Servicios Operativos, seeks a remote Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. You will deliver high-quality technical assistance and customer support for software solutions, troubleshooting issues, guiding users, and ensuring a seamless experience from a home office.

This role prioritizes clear communication, problem-solving, and proactive customer satisfaction, with opportunities to contribute to knowledge

Qualifications

• Proven experience in technical support.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Skills

Technical support experience

Job description

Our client, Mantenimiento Y Servicios Operativos, seeks a remote Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. You will deliver high-quality technical assistance and customer support for software solutions, troubleshooting issues, guiding users, and ensuring a seamless experience from a home office.

This role prioritizes clear communication, problem-solving, and proactive customer satisfaction, with opportunities to contribute to knowledge