Especialista en Soporte Técnico Remoto

Reparaciones Mr Proyects; México; À distance; MXN 240 000 - 420 000; Plein temps

Résumé du poste

Reparaciones Mr Proyects is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team based in Mexico. The role focuses on delivering high-quality technical assistance and customer support for software solutions, communicating clearly, and solving problems proactively from a home office.

You will troubleshoot issues, guide users through product features, and ensure a seamless technical experience while maintaining SLAs and detailed records of

Qualifications

• Proven experience in technical support

Responsabilités

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Connaissances

Technical support experience

Description du poste

Reparaciones Mr Proyects is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team based in Mexico. The role focuses on delivering high-quality technical assistance and customer support for software solutions, communicating clearly, and solving problems proactively from a home office.

You will troubleshoot issues, guide users through product features, and ensure a seamless technical experience while maintaining SLAs and detailed records of