Representante Remoto de Soporte Técnico y Atención al Cliente

Sitio De Empleo Odemas; Mazatlán; Remote; MXN 167,000 - 257,000; Full time

Job summary

Sitio De Empleo Odemas is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join its fully remote team, delivering high-quality technical assistance and customer support for our software solutions from a home office in Mexico.

The role emphasizes clear communication, problem solving, and a proactive approach to customer satisfaction, with responsibilities spanning troubleshooting, guidance on features, and knowledge-base contributions.

Qualifications

• Proven experience in technical support or customer service role, preferably with software.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Job description

Sitio De Empleo Odemas is seeking a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join its fully remote team, delivering high-quality technical assistance and customer support for our software solutions from a home office in Mexico.

The role emphasizes clear communication, problem solving, and a proactive approach to customer satisfaction, with responsibilities spanning troubleshooting, guidance on features, and knowledge-base contributions.