Representante de Servicio al Cliente en Centro de Llamadas

Placements24; Tuxtla Gutiérrez; On-site; MXN 83,000 - 117,000; Full time

Benefits offered by this job

Health insurance (medical and dental)

Paid training programs

Growth opportunities to team lead/su­­

On-site position in Tuxtla Gutiérrez

Job summary

Placements24 is seeking a Representante de Servicio al Cliente for our client’s call center in Tuxtla Gutiérrez, Chiapas. You will handle calls, emails, and chats, delivering friendly, efficient support for orders, products, shipping, and returns.

The ideal candidate has strong communication skills in Spanish, previous call center experience, and a patient, problem-solving mindset to maintain excellent customer experiences.

Qualifications

• Experience in customer service, preferably in a call center.
• Excellent verbal and written communication in Spanish.
• Comfortable using computer systems and CRM software.

Responsibilities

• Answer calls, emails, and chats promptly and professionally.
• Provide product, order, shipping, and policy information.
• Assist with orders, returns, and shipping issues.
• Troubleshoot complaints and escalate when needed.
• Document interactions in the CRM system.
• Identify customer needs and offer solutions.

Skills

Customer service

Active listening

Problem solving

Spanish proficiency

CRM software

Verbal/written communication

Education

High school diploma

Some college coursework

Tools

CRM systems

MS Office

Job description

About the Role

Our client, a rapidly growing e-commerce company focused on sustainable home goods, is seeking a dedicated and empathetic Representante de Servicio al Cliente en Centro de Llamadas to join their team in Tuxtla Gutiérrez, Chiapas . This role is crucial in ensuring our customers receive prompt, efficient, and friendly support. You will be the voice of the company, handling inquiries related to orders, product information, shipping, and returns. The ideal candidate is a natural problem-solver with excellent communication skills and a patient demeanor. This position requires you to be based in our physical call center location in Tuxtla Gutiérrez , contributing to a supportive team environment focused on delivering exceptional customer experiences. If you are passionate about helping people and thrive in a dynamic, customer-centric role, this opportunity is a perfect fit.

Key Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Provide accurate information about products, services, order status, and company policies.
• Assist customers with placing orders, processing returns, and resolving shipping issues.
• Troubleshoot and resolve customer complaints effectively, escalating complex issues to the appropriate department when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and offer appropriate solutions or product recommendations.
• Contribute to team efforts by sharing insights and feedback to improve customer service processes.
• Maintain a positive and professional attitude at all times, representing the brand values of our client in Tuxtla Gutiérrez .
• Adhere to quality standards and performance metrics set for the customer service department.

Requirements

• High school diploma or equivalent; some college coursework is a plus.
• Previous experience in customer service, preferably in a call center environment.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and CRM software.
• Ability to remain calm and professional when dealing with difficult customers.
• Adaptability to changing procedures and work schedules.
• Must be able to work on-site at our facility in Tuxtla Gutiérrez, Chiapas .
• Availability to work flexible shifts, including occasional evenings and weekends.
• A genuine desire to help customers and contribute to their satisfaction.

Benefits

• Our client offers a competitive hourly wage, providing a stable income.
• Full-time employees are eligible for health insurance benefits, including medical and dental coverage.
• You will also have access to paid training programs designed to enhance your customer service skills and product knowledge.
• Opportunities for growth within the company, including potential advancement to team lead or supervisory roles, are available.
• This position in Tuxtla Gutiérrez offers a chance to be part of a growing company that values its employees and prioritizes customer satisfaction.