Asesor de Servicio al Cliente Integral

Placements24; Oaxaca de Juárez; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Career development

Job summary

WhatJobs Direct seeks an on-site Customer Service Advisor in Oaxaca City, Oaxaca, to deliver outstanding support across phone, email, and in-person interactions. You will handle inquiries, resolve issues, and maintain CRM records while ensuring a positive customer experience.

The ideal candidate has at least 2 years in customer service, strong Spanish communication, and proficiency with CRM tools. A high school diploma is required, with opportunities for growth in a supportive team.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent Spanish written and spoken communication.
• Proficient with CRM software and service tools.
• Ability to multitask in a fast-paced environment.
• High school diploma required; higher education is a plus.

Responsibilities

• Handle inbound inquiries via phone, email, and in-person channels.
• Provide clear information on products, services, and policies.
• Troubleshoot and resolve issues, aiming for first-contact resolution.
• Escalate complex cases to appropriate departments.
• Maintain accurate records in the CRM system.
• Gather customer feedback to identify service improvements.
• Proactively identify needs and offer solutions or recommendations.
• Deliver professional, friendly service to ensure customer satisfaction.

Skills

Customer service

Verbal and written communication

CRM proficiency

Multitasking and time management

Spanish language

Education

High school diploma

Tools

CRM software

Job description

About the Role

WhatJobs Direct is actively seeking a comprehensive Customer Service Advisor to join our dedicated team in Oaxaca City, Oaxaca . This crucial role involves providing exceptional support to our diverse clientele, addressing inquiries, and resolving issues effectively across various platforms. We are looking for an individual with excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. The ideal candidate will be adept at understanding customer needs, offering timely and accurate solutions, and fostering positive relationships. This is an excellent opportunity for someone passionate about service and eager to contribute to a positive customer experience in a dynamic setting.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person channels.
• Provide clear and concise information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution whenever possible.
• Escalate complex cases to the appropriate departments for further assistance.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather customer feedback to identify areas for service improvement.
• Proactively identify customer needs and offer appropriate solutions or recommendations.
• Ensure a high level of customer satisfaction by delivering professional and friendly service.

Requirements

• Previous experience in a customer service role is required (minimum 2 years).
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal skills and the ability to empathize with customers.
• Proficiency in using CRM software and other relevant customer service tools.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent is required; higher education is a plus.
• A positive attitude and a strong work ethic.
• Must be available to work on-site in Oaxaca City, Oaxaca .

Benefits

We offer a competitive salary, health insurance benefits, opportunities for professional development and advancement, a supportive team environment, and the chance to work within a company that values its employees.

This role provides stability and the opportunity to grow your career in customer service.