Agente de Atención al Cliente Bilingüe (Inglés/Español)

Placements24; Toluca; Hybrid; MXN 156,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Continuous training

Flexible work schedule

Job summary

Placements24 is seeking a motivated Bilingual Customer Service Agent (English/Spanish) to join a fully remote team. You will handle inquiries, resolve issues, and maintain CRM records from Toluca or your home location.

Fluency in English and Spanish and strong communication are required. This is a full-time remote role supporting customers nationwide within flexible schedules.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center.
• Fluency in English and Spanish.
• Proficient with computers and CRM software.
• Ability to work remotely on a full-time basis.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both English and Spanish.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently.
• Escalate complex problems to the appropriate teams.
• Maintain detailed records in the CRM system.
• Identify trends in customer feedback and report to management.
• Ensure high levels of customer satisfaction and retention.
• Adhere to company policies while delivering exceptional service.
• Collaborate with remote team to share best practices.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Remote work

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Bilingual Customer Service Agent (English/Spanish) to join their fully remote team. This position is essential for providing exceptional support to our diverse customer base, handling inquiries and resolving issues across both languages. You will be a key player in ensuring customer satisfaction and loyalty through clear, concise, and empathetic communication. This is a fantastic opportunity to work from the comfort of your home, with all the tools and support needed to succeed. We are committed to fostering a positive and inclusive remote work culture where every team member feels valued and empowered. Your contributions will directly impact our customer experience and overall business success. This role offers significant flexibility and the chance to connect with customers nationwide.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both English and Spanish.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex problems to the appropriate teams when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify and communicate trends in customer feedback to management.
• Ensure a high level of customer satisfaction and retention.
• Adhere to company policies and procedures while delivering exceptional service.
• Collaborate with team members in a remote setting to share best practices and support continuous improvement.

Requirements

• High school diploma or equivalent required.
• Proven experience in a customer service or call center environment.
• Fluency in both spoken and written English and Spanish is mandatory.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using computers, including CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and attention to detail.
• Must have a reliable internet connection and a dedicated workspace free from distractions.
• Willingness to work full-time, remotely, supporting customers in various time zones as needed.

Benefits

• Our client offers a competitive salary, opportunities for career advancement, comprehensive remote work support, continuous training, and a flexible work-from-home environment.
• Join our growing remote team and contribute to providing outstanding customer service from anywhere in Toluca, State of Mexico (or your home location).