Especialista de Atención al Cliente Presencial

Placements24; Tuxtla Gutiérrez; On-site; MXN 83,000 - 117,000; Full time

Benefits offered by this job

Health insurance (medical and dental)

Paid training programs

Growth opportunities to team lead/su­­

On-site position in Tuxtla Gutiérrez

Job summary

Placements24 is seeking a Representante de Servicio al Cliente for our client’s call center in Tuxtla Gutiérrez, Chiapas. You will handle calls, emails, and chats, delivering friendly, efficient support for orders, products, shipping, and returns.

The ideal candidate has strong communication skills in Spanish, previous call center experience, and a patient, problem-solving mindset to maintain excellent customer experiences.

Qualifications

• Experience in customer service, preferably in a call center.
• Excellent verbal and written communication in Spanish.
• Comfortable using computer systems and CRM software.

Responsibilities

• Answer calls, emails, and chats promptly and professionally.
• Provide product, order, shipping, and policy information.
• Assist with orders, returns, and shipping issues.
• Troubleshoot complaints and escalate when needed.
• Document interactions in the CRM system.
• Identify customer needs and offer solutions.

Skills

Customer service

Active listening

Problem solving

Spanish proficiency

CRM software

Verbal/written communication

Education

High school diploma

Some college coursework

Tools

CRM systems

MS Office

Job description

Placements24 is seeking a Representante de Servicio al Cliente for our client’s call center in Tuxtla Gutiérrez, Chiapas. You will handle calls, emails, and chats, delivering friendly, efficient support for orders, products, shipping, and returns.

The ideal candidate has strong communication skills in Spanish, previous call center experience, and a patient, problem-solving mindset to maintain excellent customer experiences.