Especialista en Soporte al Cliente Multilingüe

Placements24; Tlalnepantla; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Job summary

Placements24 is seeking a dynamic Multilingual Customer Support Specialist to join our team in Tlalnepantla, State of Mexico. The role focuses on handling international inquiries and delivering high-quality service across languages, in a full-time, on-site setting.

Ideal candidates will communicate fluently in Spanish and English, with additional languages a strong advantage. You will work within CRM-driven processes, supporting customers and contributing to team success in a collaborative

Qualifications

• Fluent in Spanish and English; other languages encouraged.
• Experience in a customer support or service role.
• Proficiency with CRM and helpdesk systems.

Responsibilities

• Respond to inquiries via phone, email, and chat in multiple languages.
• Provide product and service information and troubleshoot.
• Escalate complex issues to appropriate departments.
• Document interactions in the CRM system.
• Identify trends and report to management.
• Assist in training new team members.

Skills

Multilingual support

Customer service

CRM proficiency

Ticketing systems

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

Our client is seeking a dynamic and experienced Multilingual Customer Support Specialist to join their team in Tlalnepantla, State of Mexico . This role is crucial for managing international customer inquiries and ensuring a high level of service across different linguistic markets. The ideal candidate will possess exceptional communication skills in multiple languages and a passion for resolving customer issues effectively. This is a full-time, on-site position based in our offices located in Tlalnepantla , fostering a strong team spirit and collaborative work environment. We are looking for an individual who can handle a diverse range of customer needs with professionalism and efficiency, contributing significantly to our global customer satisfaction goals. This is a key position within our growing operations, offering substantial opportunities for career progression.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and chat in multiple languages (e.g., Spanish, English, French, German).
• Provide detailed product and service information, guiding customers through troubleshooting steps.
• Escalate complex issues to appropriate departments, ensuring follow-up and resolution.
• Maintain a high level of customer satisfaction by offering excellent support and personalized service.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer inquiries and report them to management for service improvement.
• Assist in training new team members on support processes and best practices.
• Contribute to a positive and productive team environment in Tlalnepantla, State of Mexico .

Requirements

• Proven experience in a customer support or service role.
• Fluency in Spanish and English is required; proficiency in other languages (e.g., French, German, Portuguese) is a strong advantage.
• Excellent verbal and written communication skills in all required languages.
• Strong understanding of customer service principles and practices.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.High school diploma required; a college degree is preferred.
• Willingness to work full-time and on-site in Tlalnepantla, State of Mexico .

Benefits

• Our client offers a competitive salary, comprehensive benefits package including health and dental insurance, opportunities for international assignments, ongoing training and development, and a supportive work environment in Tlalnepantla, State of Mexico .