Veterinary Client Support Representative

Resolv Global; Pachuca; A distancia; MXN 112.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Remote work (Mexico only)

Weekly pay

Descripción de la vacante

Resolv Global seeks Veterinary Client Support Representatives to join a remote team serving US veterinary clinics. You will handle inbound and outbound calls, schedule appointments, provide information, document interactions, and deliver a compassionate customer experience.

This full-time independent contractor role is based in Mexico with a pay rate of $5.75 USD per hour and weekly payments. Strong English communication, remote-work experience, and empathy are essential for success.

Formación

• Must currently reside in México.
• Previous call center or customer service experience.
• Previous remote work experience.
• Excellent English communication skills.
• Clear pronunciation with minimal accent.
• Strong listening and problem-solving skills.
• Ability to follow detailed procedures and workflows.
• Strong attention to detail.
• Professional and empathetic communication style.
• Comfortable handling emotional or sensitive customer conversations.
• Immediate availability preferred.

Responsabilidades

• Handle inbound and outbound customer calls professionally and efficiently.
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries.
• Follow clinic-specific procedures, workflows, and documentation requirements.
• Accurately document customer interactions within CRM and scheduling systems.
• Escalate urgent concerns according to established procedures.
• Maintain a compassionate and professional tone during sensitive customer interactions.
• Support veterinary clinics by providing exceptional customer service experiences.
• Manage multiple systems and tasks while maintaining accuracy and efficiency.
• Meet attendance, productivity, and quality expectations.

Conocimientos

English communication

Customer service

Active listening

Empathy

Communication clarity

Herramientas

CRM

Ticketing system

Scheduling software

Descripción del empleo

Are you an animal lover with exceptional customer service skills and experience supporting customers over the phone? We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience. This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner. If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details

• Remote (México only)
• Independent Contractor
• $5.75 USD per hour
• Paid weekly in arrears
• Full-time opportunity
• Paid training

What You'll Do

• Handle inbound and outbound customer calls professionally and efficiently
• Assist pet owners with appointment scheduling, rescheduling, and general inquiries
• Follow clinic-specific procedures, workflows, and documentation requirements
• Accurately document customer interactions within CRM and scheduling systems
• Escalate urgent concerns according to established procedures
• Maintain a compassionate and professional tone during sensitive customer interactions
• Support veterinary clinics by providing exceptional customer service experiences
• Manage multiple systems and tasks while maintaining accuracy and efficiency
• Meet attendance, productivity, and quality expectations

Technical Requirements

Applicants must have:

• Windows 11 computer (Mac not accepted)
• Minimum 16 GB RAM
• i5 processor or higher
• Webcam
• Wired USB headset
• An additional monitor
• Reliable wired high-speed internet connection (Ethernet cable)
• Quiet professional workspace
• Backup power solution

Applications that do not meet the minimum technical requirements may not be considered.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

• English Resume Review
• Pre-Screen Questionnaire
• Video Interview
• Live interview
• Final Interview

Important

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for this position.

Requirements:

What We're Looking For

• Must currently reside in México
• Previous call center or customer service experience
• Previous remote work experience
• Excellent English communication skills
• Clear pronunciation with minimal accent
• Strong listening and problem-solving skills
• Ability to follow detailed procedures and workflows
• Strong attention to detail
• Professional and empathetic communication style
• Comfortable handling emotional or sensitive customer conversations
• Immediate availability preferred

Preferred Qualifications

• Healthcare customer service experience
• Veterinary industry experience
• Medical office experience
• Appointment scheduling experience
• CRM experience
• Ticketing system experience
• Pet ownership or a strong passion for animals