Remote Technical Account Manager - IoT Solutions

Samsara; México; A distancia; MXN 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

Samsara is seeking a Technical Account Manager (TAM) from Mexico, to be the technical cornerstone for customer success in a remote role. You will optimize customer health, translate operational goals into technical solutions, and collaborate across Sales, Support, Product, and Engineering to deliver measurable outcomes.

The role emphasizes ownership, proactive problem solving, and leveraging AI tools to enhance the customer experience while maintaining strong cross-functional partnerships.

Formación

• 7+ years in a technical, customer-facing role such as TAM, solutions consulting or customer success.
• Bachelor's degree in a technical field or equivalent practical experience.
• Exceptional technical literacy with hardware, software and API integrations.
• Fluent in English and Spanish.

Responsabilidades

• Own the technical ticket lifecycle, from report to resolution, and conduct root cause analysis.
• Proactively align Samsara's solutions to customer goals and demonstrate technical ROI.
• Manage a portfolio of accounts with tailored success plans and risk mitigation.
• Serve as primary technical contact, advise on best practices, and troubleshoot complex issues.
• Collaborate with Sales, Support, Product, and Engineering to deliver a unified experience.
• Lead meetings from deep dives to quarterly reviews and share knowledge to onboard teammates.

Conocimientos

7+ years exp

Bilingual EN/ES

Customer focus

Communication

Collaborative spirit

Technical literacy

Educación

Bachelor in Tech

Herramientas

Jira

Zendesk

Salesforce

Gong

Gainsight

Tableau

Python

Descripción del empleo

Samsara is seeking a Technical Account Manager (TAM) from Mexico, to be the technical cornerstone for customer success in a remote role. You will optimize customer health, translate operational goals into technical solutions, and collaborate across Sales, Support, Product, and Engineering to deliver measurable outcomes.

The role emphasizes ownership, proactive problem solving, and leveraging AI tools to enhance the customer experience while maintaining strong cross-functional partnerships.