Senior Customer Success Manager — Remote & Global Impact

Samsara Inc.; México; Teletrabalho; MXN 600 000 - 900 000; Tempo integral

Resumo da oferta

Samsara Inc. in Mexico is seeking a Customer Success Manager to partner with customers, understand their fleet challenges, and tailor our IoT platform to deliver measurable safety, efficiency, and sustainability benefits.

You’ll collaborate across Sales, Support, Sales Engineering and Product, drive joint success plans, and lead renewal reviews. This is a remote role for candidates in Mexico, with up to 30% travel; relocation not provided.

Qualificações

• 2–5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment.
• Bachelor’s degree from a 4-year institution.
• Spanish and English fluency.

Responsabilidades

• Be on the front-lines and ensure customers increase safety, efficiency, and sustainability of operations with our IoT platform.
• Compose joint success plans with customers outlining objectives, metrics, timelines, and remove barriers to value.
• Orchestrate renewal-focused business reviews with customers.
• Deeply understand Samsara platform's capabilities and explain them to various businesses.
• Mitigate escalations and resolve customer issues.
• Provide excellent customer service throughout the service cycle.

Conhecimentos

Customer success

Account management

Consulting

SaaS

Bilingual English/Spanish

Formação académica

Bachelor’s degree

Ferramentas

IA tools

Descrição da oferta de emprego

Samsara Inc. in Mexico is seeking a Customer Success Manager to partner with customers, understand their fleet challenges, and tailor our IoT platform to deliver measurable safety, efficiency, and sustainability benefits.

You’ll collaborate across Sales, Support, Sales Engineering and Product, drive joint success plans, and lead renewal reviews. This is a remote role for candidates in Mexico, with up to 30% travel; relocation not provided.