Remote IoT Technical Support Engineer I

Samsara; México; Remote; MXN 420,000 - 760,000; Full time

Benefits offered by this job

Flexible working model

Health and parental leave

Professional development stipend

Job summary

Samsara is seeking a Technical Support Engineer to deliver exceptional hardware and software support to customers. You will join the Tier 2 team within the Global Technical Support organization and resolve complex issues in a collaborative, multi-site environment.

This remote role is open to candidates in Mexico. Relocation is not provided. You will help drive customer success while working with engineering and product teams to improve our offerings and SLA adherence.

Qualifications

• B.S. in Computer Science or Engineering or related field.
• 1–3 years of experience in support, engineering, or related technical roles.
• Bilingual proficiency in English and Spanish is required.

Responsibilities

• Provide world-class hardware and software support to customers.
• Troubleshoot complex issues in collaboration with cross-functional teams.
• Respond to inquiries promptly while meeting SLA goals.
• Document knowledge base articles to improve self-service.
• Partner with Engineering and Product teams to reproduce bugs and test fixes.
• Advocate for customer success and contribute to process improvements.

Skills

Bilingual English/Spanish

CRM experience

Education

BS in Computer Science/Engineering

Tools

Zendesk

Salesforce

Job description

Samsara is seeking a Technical Support Engineer to deliver exceptional hardware and software support to customers. You will join the Tier 2 team within the Global Technical Support organization and resolve complex issues in a collaborative, multi-site environment.

This remote role is open to candidates in Mexico. Relocation is not provided. You will help drive customer success while working with engineering and product teams to improve our offerings and SLA adherence.