Remote SaaS Technical Content Strategist

SoftServe; Ciudad de México; Híbrido; MXN 450.000 - 650.000; Jornada completa

Descripción de la vacante

SoftServe is seeking a talented Technical Writer to craft customer-facing content including technical briefs, solution overviews, blogs, white papers, and product guides. You will translate complex technical concepts into clear, business-focused messaging and collaborate with Product Managers, Engineers, and SMEs.

In this role you will own documentation lifecycle, coordinate with distributed teams across US time zones, and ensure consistency of tone and messaging.

Formación

• 5+ years of professional Technical Writing experience in SaaS or software environments.
• Strong experience creating technical documentation for enterprise software products.
• Excellent writing, editing, and content structuring skills.
• Understanding of product marketing fundamentals and go-to-market processes.
• Ability to understand complex technical concepts and communicate them clearly to different audiences.
• Experience with documentation tools such as Confluence or similar.
• Experience with Confluence, Jira, CMS platforms, and content management tools.
• Fluent in written and spoken English.

Responsabilidades

• Create technical marketing content, including product guides, blogs, solution briefs, white papers, case studies, and customer-facing documentation.
• Translate technical features into business-focused messaging and value propositions.
• Create and maintain product documentation, implementation guides, tutorials, and how-to articles.
• Partner with Product Marketing Managers, Product Managers, and Engineering teams to develop go-to-market content.
• Ensure consistency of messaging, tone, and positioning across deliverables.
• Conduct research and stakeholder interviews to gather technical and market insights.
• Support content audits, updates, and documentation lifecycle management.
• Collaborate effectively with distributed teams working across US time zones.

Conocimientos

Technical writing

Content creation

Editing

Stakeholder management

Communication skills

Herramientas

Confluence

Jira

CMS platforms

Content management tools

Descripción del empleo

SoftServe is seeking a talented Technical Writer to craft customer-facing content including technical briefs, solution overviews, blogs, white papers, and product guides. You will translate complex technical concepts into clear, business-focused messaging and collaborate with Product Managers, Engineers, and SMEs.

In this role you will own documentation lifecycle, coordinate with distributed teams across US time zones, and ensure consistency of tone and messaging.