SaaS Technical Writer for End-User & Admin Guides

GlobalLogic; Región Centro; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Life Insurance

Descripción de la vacante

GlobalLogic is seeking a skilled Technical Writer to develop documentation for administrators and end users. The role requires strong English, MadCap Flare proficiency, and experience with SaaS products.

You will work with product managers, engineers, and UX designers to produce clear, effective guides and release documentation on tight timelines. You will independently plan and execute documentation projects, ensure alignment with style guidelines, and contribute as a product SME across

Formación

• Minimum 3+ years of technical writing experience in a fast-paced commercial software environment.
• Strong knowledge of MadCap Flare or other professional authoring tools for single-source publishing and online help.
• Experience documenting SaaS products and technologies.
• Knowledge of endpoint security, desktop authentication, desktop virtualization, SSO, APIs is a plus.
• Ability to manage multiple projects with independent release schedules.
• Proven track record delivering documentation under tight deadlines.
• Excellent ability to communicate complex concepts to technical and non‑technical audiences.
• Excellent project management, communication, organization, analytical, and problem solving skills.
• Experience with Confluence, Salesforce Knowledge, or similar CMS.
• Working knowledge of HTML, XML, CSS and ability to troubleshoot code.
• Advanced English skills (mandatory).

Responsabilidades

• Independently research, plan, and author documentation from end-to-end implementations to updates.
• Produce concise, accurate documentation meeting customer objectives and release deadlines.
• Leverage SaaS expertise to own documentation for multiple product areas and collaborate with PMs, UX designers, engineers and cross-functional teams.
• Serve as a user advocate during development.
• Collaborate with technical publications team on authoring, editing, and publishing.
• Support major Medical Insurance & Life Insurance provisions.

Conocimientos

Technical writing

Herramientas

MadCap Flare

Confluence

Salesforce Knowledge

HTML

XML/CSS

Descripción del empleo

GlobalLogic is seeking a skilled Technical Writer to develop documentation for administrators and end users. The role requires strong English, MadCap Flare proficiency, and experience with SaaS products.

You will work with product managers, engineers, and UX designers to produce clear, effective guides and release documentation on tight timelines. You will independently plan and execute documentation projects, ensure alignment with style guidelines, and contribute as a product SME across