Senior Technical Writer

N-iX; Ciudad de México; Presencial; MXN 862.813 - 1.207.938; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working format

Competitive salary

Personalized career growth

Professional development tools

Education reimbursement

Corporate events and team buildings

Descripción de la vacante

N-iX in Mexico City is seeking a technical documentation specialist responsible for creating structured documentation for engineering systems. The role involves collaboration with senior developers and infrastructure teams, requiring strong software engineering knowledge and proficiency in cloud environments. The ideal candidate will produce user-friendly guides and manage limited SME interactions effectively. N-iX offers a flexible work format, competitive salary, and opportunities for professional development.

Formación

• Strong foundation in software engineering and cloud environments.
• Experience in producing documentation for technical systems.
• Ability to clearly convey complex technical information.

Responsabilidades

• Create structured documentation for engineering systems.
• Collaborate with engineering teams for accurate documentation.
• Manage SME interactions for documentation accuracy.

Conocimientos

Technical documentation

Cloud environments

DevOps practices

Information architecture

Proficient in Confluence

Jira familiarity

GitHub proficiency

PowerShell scripting

Bash scripting

Descripción del empleo

Overview

In this role, you will be responsible for creating clear, structured, and highly technical documentation for internal engineering systems, partnering closely with senior developers and infrastructure teams. You’ll apply a strong foundation in software engineering along with hands-on knowledge of cloud and DevOps environments—Azure GovCloud, infrastructure provisioning with Terraform, CI/CD pipelines, PostgreSQL operations and disaster recovery, configuration management, and observability best practices. You’ll produce concise how-to guides, installation and troubleshooting procedures (PowerShell/Bash), and standardized content organized for developer audiences using defined templates. Success in this role requires proficiency with Confluence, GitHub, Jira, and diagramming tools, plus excellent information architecture skills. You’ll also independently manage limited SME availability through effective interviewing and scheduling, while communicating directly with Directors and Lead Engineers to deliver accurate, user-friendly documentation.

Responsibilities

• Create clear, structured, and highly technical documentation for internal engineering systems.
• Collaborate with senior developers and infrastructure teams.
• Apply software engineering foundations with hands-on cloud and DevOps knowledge (Azure GovCloud, Terraform, CI/CD, PostgreSQL operations and disaster recovery, configuration management, observability).
• Produce concise how-to guides, installation and troubleshooting procedures (PowerShell/Bash).
• Follow defined templates and organize content for a developer audience.
• Demonstrate proficiency with Confluence, GitHub, Jira, and diagramming tools; maintain strong information architecture.
• Independently manage limited SME availability through effective interviewing and scheduling; coordinate with Directors and Lead Engineers to deliver accurate, user-friendly documentation.

Software Engineering Foundation

• A deep understanding of software development and engineering principles.
• Cloud & DevOps literacy: documenting highly technical, internal-facing systems.
• Cloud infrastructure: Azure GovCloud/IL4, cloud architecture, Infrastructure as a Service, Terraform, and provisioning.
• CI/CD: complex continuous integration and deployment pipelines.
• Databases: PostgreSQL provisioning, operations, and disaster recovery (DR).

Configuration Management

• Documenting unified configuration systems and migration from legacy tools.
• Observability: writing best practices for monitoring and alerting.

Core Documentation & Writing Skills

• Clarity and conciseness: the ability to create clear, concise, and user-friendly documentation.
• Procedural writing: creation of clear how-to guides, particularly for installation (PowerShell/Bash) and troubleshooting.
• Information architecture: standardizing formats and organizing content logically for developers (e.g., Onboarding, Infrastructure, Troubleshooting) to improve findability.
• Template adherence: following specific templates, such as MSF Docs Single Page Design.

Tool Proficiency

• Content platforms: proficient in Confluence and GitHub as primary documentation platforms.
• Collaboration tools: familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams.

Soft Skills

• SME management: limited availability of Subject Matter Experts (SMEs) as a project risk.
• Strong interviewing skills and the ability to work independently to proactively schedule and manage SME time.

Stakeholder Communication

The role requires collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers.

Benefits

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• Not applicable for freelancers