Technical Implementation Specialist

Solera Corporation; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Solera is seeking a Technical Customer Facing SME to support pre- and post-implementation processes, gather customer requirements, and deliver customer-focused configuration strategies. You will document test scenarios, collaborate with product and sales, and contribute to professional services documentation.

The role requires deep product knowledge, strong communication, and the ability to train customers on new configurations while aligning with roadmap priorities across Solera products.

Formación

• 4-6 years of experience in large transformation programs.
• Technical requirements gathering in Automotive or Insurance markets.
• Excellent customer facing skills and collaboration.
• Strong interpersonal skills and stakeholder engagement.
• Meticulous attention to detail.

Responsabilidades

• Support pre- and post-implementation processes and configuration.
• Document test scenarios to support QA.
• Collaborate with Product, Training and Sales to align on roadmap.
• On occasion train customers on the delivered configuration.
• Assist in generating Professional Services documentation.

Conocimientos

Large transformation programs

Technical requirements gathering

Customer facing skills

Interpersonal skills

Attention to detail

Herramientas

JIRA/Confluence

Postman

JSON

SOAP

OAuth

XML

CSS

Excel macros

Descripción del empleo

Solera is seeking a Technical Customer Facing SME to support pre- and post-implementation processes, gather customer requirements, and deliver customer-focused configuration strategies. You will document test scenarios, collaborate with product and sales, and contribute to professional services documentation.

The role requires deep product knowledge, strong communication, and the ability to train customers on new configurations while aligning with roadmap priorities across Solera products.