Remote SaaS Support Specialist

Turnitin, Llc; Ciudad de México; Remote; MXN 335,000 - 469,000; Full time

Benefits offered by this job

Remote‑first culture

Health & wellness programs

Education reimbursement

Competitive PTO

Job summary

Turnitin, LLC is seeking a proactive Customer Support specialist to respond to technical and non-technical queries, primarily via email, with occasional phone and live chat. The role emphasizes rapid problem resolution, collaboration with Engineering, and translation of technical docs.

You will handle multiple tasks in a fast-paced environment, maintaining strong communication and organizational skills while supporting a remote-first team with global reach.

Qualifications

• Bachelor’s degree or applicant with experience working in a customer support role.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
• Broad understanding of web technologies and Software as a Service (SaaS).

Responsibilities

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Skills

Customer support

Problem solving

Communication

Windows

Mac

Linux

Microsoft Office

SaaS

Fast-paced environment

Education

Bachelor’s degree

Tools

Blackboard

Moodle

Canvas

D2L

Job description

Turnitin, LLC is seeking a proactive Customer Support specialist to respond to technical and non-technical queries, primarily via email, with occasional phone and live chat. The role emphasizes rapid problem resolution, collaboration with Engineering, and translation of technical docs.

You will handle multiple tasks in a fast-paced environment, maintaining strong communication and organizational skills while supporting a remote-first team with global reach.