SaaS Technical Writer — Healthcare IT & Security

GlobalLogic; Región Centro; Presencial; MXN 320.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Family medical insurance

Extended paternity leave

Annual performance bonuses

Referral bonuses

Descripción de la vacante

GlobalLogic, a Hitachi Group Company, seeks a Mid Technical Writer for our healthcare IT security platform. You will deliver administrators and end-user documentation, lead multiple product-area documentation efforts, and ensure clear, compliant content across SaaS offerings.

Responsibilities include researching, planning, and authoring guides, collaborating with product managers and engineers, and meeting tight release deadlines while maintaining high-quality documentation standards.

Formación

• Bachelor’s degree in English, Technical Writing, or a related field.

Responsabilidades

• Independently research, plan, and author documentation ranging from end-to-end implementation guides to updates.
• Produce concise, clear documentation meeting customer objectives and release deadlines.
• Leverage SAAS experience to become an SME in multiple product areas and own technical documentation.
• Collaborate with product managers, UX designers, engineers, and cross-functional teams to define objectives and scope.
• Serve as a user advocate in the development process.
• Collaborate with technical publications team on authoring, editing, and publishing documentation.

Conocimientos

Technical writing

MadCap Flare

SaaS documentation

Project management

Communication

Analytical thinking

Problem solving

Cross-functional collaboration

Educación

Bachelor’s degree in English/Technical Writing

Herramientas

MadCap Flare

Confluence

Salesforce Knowledge

HTML/CSS/XML

Descripción del empleo

GlobalLogic, a Hitachi Group Company, seeks a Mid Technical Writer for our healthcare IT security platform. You will deliver administrators and end-user documentation, lead multiple product-area documentation efforts, and ensure clear, compliant content across SaaS offerings.

Responsibilities include researching, planning, and authoring guides, collaborating with product managers and engineers, and meeting tight release deadlines while maintaining high-quality documentation standards.