Remote SaaS Customer Success Manager - Bilingual

Remote Genie; México; Remote; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Disability benefits

Employee assistance program

Wellness membership reimbursement

Parental leave

401(k) available upon hire

11 paid holidays

Flexible time off

Matching donations for approved orgs

Job summary

Shopmonkey is seeking a Customer Success Manager to nurture relationships with customers, drive product adoption, and advocate for customer success. You will collaborate with sales, implementation, support, and product teams to ensure onboarding, adoption, and renewals are successful.

The role requires English and Spanish fluency, 1–3 years in SaaS customer-facing roles, strong communication, and a customer-centric mindset.

Qualifications

• Fluency in English and Spanish.
• 1–3 years in a customer success or client-facing role in SaaS.
• Strong interpersonal and written/verbal communication skills.
• Experience with CRM tools (Salesforce, Vitally, Zendesk, Gainsight).
• Customer-centric mindset with a passion for helping clients achieve goals.
• High emotional intelligence (EQ) and empathy to build relationships.
• Strong time management and organizational skills.
• Ability to thrive in a dynamic startup environment.

Responsibilities

• Develop and maintain relationships with assigned customers, including corporate accounts.
• Conduct regular check-ins to ensure high NPS and platform engagement.
• Understand customers' businesses and identify needs to make strategic recommendations.
• Act as a trusted advisor to stakeholders and executives.

Skills

Bilingual English/Spanish

Customer success experience

Interpersonal skills

CRM tools

Problem solving

Time management

Startup environment

Self-directed

Auto industry knowledge

Excellent communication

Tools

Salesforce

Vitally

Zendesk

Gainsight

Job description

Shopmonkey is seeking a Customer Success Manager to nurture relationships with customers, drive product adoption, and advocate for customer success. You will collaborate with sales, implementation, support, and product teams to ensure onboarding, adoption, and renewals are successful.

The role requires English and Spanish fluency, 1–3 years in SaaS customer-facing roles, strong communication, and a customer-centric mindset.