Customer Success Manager

BringIT Mexico; Región Centro; Presencial; MXN 300.000 - 520.000; Jornada completa

Descripción de la vacante

Bring IT Mexico is seeking a Customer Success Manager to maintain strong client relationships, ensure satisfaction, and drive long-term account success. You will collaborate with Delivery and Managed Services to review account health and identify growth opportunities.

The role requires a Bachelor's degree and 3–6 years of experience in SMB segments, with professional proficiency in English and Spanish. A proactive, metrics-driven mindset and ability to work across teams are essential for success.

Formación

• Bachelor's degree in Business Administration, International Business, Accounting, Finance, or related field.
• 3–6 years of experience in a 6-week sales cycle and SMB market segment.
• Professional proficiency in English and Spanish, both written and verbal.

Responsabilidades

• Conduct regular status reviews with Delivery and Managed Services teams.
• Monitor and evaluate customer satisfaction metrics.
• Collaborate on developing sales strategies.
• Track and analyze account performance.

Conocimientos

English proficiency

Spanish proficiency

CRM

Educación

Bachelor's degree in Business Administration

Descripción del empleo

We Are Bring IT!

We are a young, dynamic, and fast-growing professional services company bringing digital transformation to our clients around the world. From launching products to market to driving productivity with the right technology and processes, the work we do is improving the way people work. To achieve this, we are building a global and diverse team capable of tackling some of today’s most important challenges. We call this unique approach "360 Success."

We are recognized as one of the fastest-growing and most successful companies in the INC5000 ranking in the U.S., and we are opening new offices around the world to continue growing, exploring, and diversifying. With more than 10 recognitions from our partners, we continue to lead in our markets.

About the Role

As a Customer Success Manager you'll be responsible for maintaining strong client relationships, ensuring customer satisfaction, and driving long-term account success. This role regularly collaborates with Delivery and Managed Services teams to review account status, monitor customer health and satisfaction metrics, analyze account performance, and identify growth opportunities. Additionally, the Customer Success Manager contributes to sales and retention strategies, helping maximize customer value, engagement, and overall business outcomes.

What You'll Do

• Conduct regular status reviews with Delivery and Managed Services teams.
• Monitor and evaluate customer satisfaction metrics.
• Collaborate on developing sales strategies.
• Track and analyze account performance.

Role Profile

Required

• Education / Degree Requirement: Bachelor's Degree in Business Administration, International Business, Accounting, Finance, or related field.
• Years of Experience: 3 to 6 years of experience in 6-week sales cycle and SMB market segment. Industry expertise in Manufacturing, Wholesale Distribution, Supply Chain, or Finance sectors.
• Language Requirements: Professional proficiency in English and Spanish, both written and verbal.

Commercial Focus

• Enhance overall account success.
• Cultivate strategic alliances with alliance partners.
• Achieve established sales quotas and targets.
• Maintain customer retention rate within the installed base.
• Secure contracts with an average duration exceeding 6 months.