Remote Bilingual Client Success Manager (EN/ES)

CrewBloom, Inc; México; Remote; MXN 750,000 - 950,000; Full time

Job summary

CrewBloom, Inc. is seeking a proactive Customer Success Manager to join our remote team. You will manage onboarding, build client relationships, address concerns, and help clients maximize value of our services.

The ideal candidate communicates fluently in English and Spanish, engages with U.S. customers via calls, video, and email, and works independently while staying aligned with the team. This role requires PT alignment and a strong customer-service mindset.

Qualifications

• Bachelor’s degree in any field.
• Bilingual in English and Spanish — required.
• Experience in customer success, customer support, account management, or similar client-facing role.

Responsibilities

• Guide new clients through onboarding and ensure a smooth transition.
• Explain services, processes and expectations to clients.
• Build and maintain strong, professional relationships throughout the journey.
• Maintain proactive communication with clients via calls, emails and video meetings.
• Regularly check in with customers to understand needs and satisfaction.
• Identify root causes of concerns and coordinate solutions.
• Maintain high customer satisfaction and service standards.
• Help clients maximize value of services through guidance and best practices.

Skills

Customer Success

Account Management

Communication

Bilingual English/Spanish

Remote Work

Education

Bachelor's degree

Job description

CrewBloom, Inc. is seeking a proactive Customer Success Manager to join our remote team. You will manage onboarding, build client relationships, address concerns, and help clients maximize value of our services.

The ideal candidate communicates fluently in English and Spanish, engages with U.S. customers via calls, video, and email, and works independently while staying aligned with the team. This role requires PT alignment and a strong customer-service mindset.