Remote Patient Services Specialist (Mexico)

Resolv Global; Santiago de Querétaro; Remote; MXN 118,000 - 167,000; Full time

Benefits offered by this job

Paid training

Job summary

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote position based in Mexico. You will be the first point of contact for patients, helping them schedule appointments, navigate administrative inquiries, and protect patient privacy with professionalism.

The role emphasizes strong English communication, prior customer service or call center experience, and the ability to learn healthcare workflows through paid training. Expected to work full U.S.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience with electronic health records (EHR) or appointment scheduling platforms is beneficial.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

English communication

Customer service experience

Call center experience

Medical scheduling advantage

Job description

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote position based in Mexico. You will be the first point of contact for patients, helping them schedule appointments, navigate administrative inquiries, and protect patient privacy with professionalism.

The role emphasizes strong English communication, prior customer service or call center experience, and the ability to learn healthcare workflows through paid training. Expected to work full U.S.