Remote Patient Services Specialist

Resolv Global; Xalapa-Enríquez; Remote; MXN 118,000 - 167,000; Full time

Benefits offered by this job

Paid training

Weekly payments

Remote work in Mexico

Job summary

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will assist patients with scheduling, information, and routine inquiries with care and professionalism.

Ideal candidates have customer service or call center experience, good English communication, and a patient-first mindset. Training is paid, and work is fully remote in Mexico with weekly payments.

Qualifications

• Excellent spoken and written English.
• Previous customer service, call center, or support experience preferred.
• Experience documenting interactions is an advantage.
• Ability to follow privacy and confidentiality requirements.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, confirm, and cancel medical appointments.
• Assist patients with general appointment questions and administrative inquiries.
• Verify and record patient information in system.
• Document calls, requests, messages, and follow-up actions accurately.
• Route messages to providers or administrative teams.
• Follow scheduling protocols and coordinate appointments.
• Navigate scheduling software and patient management systems.
• Maintain a calm, empathetic, and professional approach with callers.
• Protect confidential patient information and follow privacy procedures.
• Escalate clinical questions to appropriate personnel.

Skills

English

Customer service

Call center

Attention to detail

Professionalism

Job description

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will assist patients with scheduling, information, and routine inquiries with care and professionalism.

Ideal candidates have customer service or call center experience, good English communication, and a patient-first mindset. Training is paid, and work is fully remote in Mexico with weekly payments.