Remote Patient Services Specialist

Resolv Global; Mexicali; Remote; MXN 118,000 - 167,000; Full time

Benefits offered by this job

Paid training

Job summary

Resolv Global seeks compassionate Patient Services Representatives to support a US-based healthcare organization. This fully remote role in Mexico involves scheduling appointments, answering inquiries, and guiding patients with care and professionalism.

You will handle calls, document interactions, protect patient privacy, and follow HIPAA procedures while using scheduling software and EHRs. Training is paid, and the position is open to candidates based in Mexico who communicate in English.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience handling inbound calls and documenting customer interactions is an advantage.
• Medical scheduling, patient services, healthcare administration, or medical call center experience is a plus, but not mandatory.
• Experience with electronic health records (EHR), appointment scheduling platforms, or customer management systems is beneficial.
• Strong listening skills and the ability to communicate with empathy, patience, and professionalism.
• Excellent attention to detail when verifying information and recording interactions.
• Ability to multitask, prioritize tasks, and remain organized in a fast-paced environment.
• Confidence using computers and learning new software applications.
• Good judgment when handling confidential information and sensitive conversations.
• A dependable, service-oriented attitude and willingness to follow established procedures.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

Customer service

Call center

English communication

Healthcare scheduling

Data entry

Tools

EHR software

Scheduling software

Microsoft Teams

Office 365

Job description

Resolv Global seeks compassionate Patient Services Representatives to support a US-based healthcare organization. This fully remote role in Mexico involves scheduling appointments, answering inquiries, and guiding patients with care and professionalism.

You will handle calls, document interactions, protect patient privacy, and follow HIPAA procedures while using scheduling software and EHRs. Training is paid, and the position is open to candidates based in Mexico who communicate in English.