Remote Patient Services Specialist

Resolv Global; Chihuahua; Remote; MXN 118,000 - 168,000; Full time

Job summary

Resolv Global in Mexico offers a fully remote Patient Services Representative role supporting a US-based healthcare organization. You will be the first point of contact, helping schedule appointments, handle general inquiries, and navigate healthcare information with professionalism.

The ideal candidate has customer service or call center experience, strong English skills, and the ability to protect confidential information while maintaining empathy and accuracy in all interactions.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience with electronic health records (EHR), appointment scheduling platforms, or customer management systems is beneficial.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

Customer service

Inbound calls

English fluency

Attention to detail

Multitasking

Empathy

Remote work

Tools

EHR systems

Scheduling platforms

Job description

Resolv Global in Mexico offers a fully remote Patient Services Representative role supporting a US-based healthcare organization. You will be the first point of contact, helping schedule appointments, handle general inquiries, and navigate healthcare information with professionalism.

The ideal candidate has customer service or call center experience, strong English skills, and the ability to protect confidential information while maintaining empathy and accuracy in all interactions.