Remote Patient Scheduling Specialist

Resolv Global; Monterrey; Remote; MXN 118,000 - 168,000; Full time

Benefits offered by this job

Paid training

Job summary

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote role based in Mexico. You will serve as the first point of contact for patients, helping schedule appointments and navigate routine inquiries with professionalism.

Training is paid to learn systems and expectations. The ideal candidate has customer service or call center experience, strong English communication, and meticulous attention to detail, with HIPAA and privacy awareness.

Qualifications

• Strong spoken and written English communication skills.
• Experience in customer service, call center, or similar roles preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

Customer service

Call center

English communication

Multitasking

Empathy

Tools

Scheduling software

Patient management systems

Electronic Health Records

CRM systems

Job description

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote role based in Mexico. You will serve as the first point of contact for patients, helping schedule appointments and navigate routine inquiries with professionalism.

Training is paid to learn systems and expectations. The ideal candidate has customer service or call center experience, strong English communication, and meticulous attention to detail, with HIPAA and privacy awareness.