Remote Patient Services Specialist

Resolv Global; Saltillo; À distance; MXN 130 000 - 155 000; Plein temps

Résumé du poste

Resolv Global is seeking patient services representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will be the first point of contact for patients, scheduling appointments, answering questions, and guiding them through general administrative inquiries with care.

This role emphasizes listening, privacy, and professional communication. Prior healthcare experience helps, but is not required; paid training will prepare you for the systems and

Qualifications

• Experience in customer service or call centers is preferred.
• Ability to document interactions accurately and protect patient privacy.
• Familiarity with scheduling and patient information workflows.
• Strong English communication skills, both written and spoken.

Responsabilités

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Connaissances

English communication

Customer service

Call center experience

Attention to detail

Empathy and professionalism

Multitasking

Outils

EHR systems

Scheduling platforms

CRM software

Description du poste

Resolv Global is seeking patient services representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will be the first point of contact for patients, scheduling appointments, answering questions, and guiding them through general administrative inquiries with care.

This role emphasizes listening, privacy, and professional communication. Prior healthcare experience helps, but is not required; paid training will prepare you for the systems and