Remote Patient Services Specialist - Mexico

Resolv Global; San Luis Potosí; Remote; MXN 118,000 - 168,000; Full time

Job summary

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote role based in Mexico. You will be the first point of contact for US-based patients, helping schedule appointments, answer inquiries, and protect privacy under HIPAA guidelines.

The position requires English communication, good organizational skills, and comfort with scheduling software. Training is paid, hours align with US Eastern Time, and the role is remote in Mexico for independent contractors with

Qualifications

• Excellent spoken and written English communication.
• Previous customer service or call center experience.
• Experience with appointment scheduling and patient interactions.
• Experience handling patient information with HIPAA compliance.
• Proficient with computers and learning new software.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, confirm, and cancel appointments.
• Verify and record patient information in systems.
• Document calls, requests, and follow-up actions accurately.
• Escalate clinical questions when needed.

Skills

English communication

Customer service

Active listening

Attention to detail

Multitasking

Computer literacy

Tools

EHR systems

Scheduling software

Job description

Resolv Global is seeking compassionate Patient Services Representatives for a fully remote role based in Mexico. You will be the first point of contact for US-based patients, helping schedule appointments, answer inquiries, and protect privacy under HIPAA guidelines.

The position requires English communication, good organizational skills, and comfort with scheduling software. Training is paid, hours align with US Eastern Time, and the role is remote in Mexico for independent contractors with