Remote Patient Services Specialist - English Support (Mexico)

Resolv Global; Torreón; Remote; MXN 118,000 - 168,000; Full time

Benefits offered by this job

Paid training

Job summary

Resolv Global in Mexico is seeking compassionate Patient Services Representatives for a fully remote role supporting a US-based healthcare organization. You will be the first point of contact, helping patients schedule appointments, answer general inquiries, and navigate billing and administrative questions with professionalism and care.

Ideal candidates have customer service or call center experience, strong English communication, and attention to privacy and HIPAA guidelines.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience handling inbound calls and documenting customer interactions is an advantage.
• Experience with EHR, appointment scheduling platforms, or customer management systems is beneficial.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

English proficiency

Customer service

Call center experience

EHR software

Scheduling software

Tools

EMR/EHR software

Scheduling platforms

Microsoft Teams

Job description

Resolv Global in Mexico is seeking compassionate Patient Services Representatives for a fully remote role supporting a US-based healthcare organization. You will be the first point of contact, helping patients schedule appointments, answer general inquiries, and navigate billing and administrative questions with professionalism and care.

Ideal candidates have customer service or call center experience, strong English communication, and attention to privacy and HIPAA guidelines.