Remote Patient Scheduling & Support Specialist

Resolv Global; Irapuato; Remote; MXN 118,000 - 167,000; Part time

Benefits offered by this job

Remote work in Mexico

Paid training

Job summary

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will be the first point of contact, helping patients schedule appointments, answer general inquiries, and navigate healthcare administration with professionalism and care.

Ideal candidates have customer service or call center experience, excellent English communication, and the ability to handle confidential information.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience handling inbound calls and documenting customer interactions is an advantage.
• Medical scheduling, patient services, healthcare administration, or medical call center experience is a plus, but not mandatory.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

English proficiency

Customer service

Inbound calls

Healthcare admin

EHR experience

Appointment scheduling software

Tools

EHR systems

Appointment scheduling software

Job description

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote role based in Mexico. You will be the first point of contact, helping patients schedule appointments, answer general inquiries, and navigate healthcare administration with professionalism and care.

Ideal candidates have customer service or call center experience, excellent English communication, and the ability to handle confidential information.