Remote Patient Services Associate – Healthcare Support

Resolv Global; México; Remote; MXN 118,000 - 168,000; Full time

Job summary

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote Mexico-based role. You will handle scheduling, information inquiries, and patient support with strict confidentiality and HIPAA considerations.

Ideal candidates have customer service or call center experience, strong English communication, and comfort with scheduling software.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience handling inbound calls and documenting customer interactions is an advantage.
• Healthcare scheduling or patient services experience is a plus, but not mandatory.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions in the systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software and patient management systems while assisting patients.
• Maintain a calm, empathetic, and professional approach with upset callers.
• Protect confidential patient information and follow HIPAA-related procedures.

Skills

Customer service

Call center

English communication

Empathy

Attention to detail

Multitasking

Tools

EHR systems

Scheduling software

Microsoft Teams

Office 365

Job description

Resolv Global is seeking compassionate Patient Services Representatives to support a US-based healthcare organization in a fully remote Mexico-based role. You will handle scheduling, information inquiries, and patient support with strict confidentiality and HIPAA considerations.

Ideal candidates have customer service or call center experience, strong English communication, and comfort with scheduling software.