Remote Patient Services & Scheduling Specialist

Resolv Global; Mérida; Remote; MXN 118,000 - 167,000; Full time

Benefits offered by this job

Paid training

Job summary

Resolv Global in Mérida, Mexico, is seeking a Patient Services Representative to support a US-based healthcare organization in a fully remote role. You will be the first point of contact for patients, handling scheduling, inquiries, and administrative tasks with empathy and accuracy.

Applicants should have strong English communication, customer service experience, and the ability to navigate scheduling and patient management systems.

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience with appointment scheduling or healthcare administration is a plus.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, confirm, and cancel medical appointments.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions in the systems.
• Route messages to the appropriate healthcare providers or teams.

Skills

Customer service experience

English communication

Attention to detail

Multitasking

Empathy and professionalism

Problem solving

Tools

EHR systems

Job description

Resolv Global in Mérida, Mexico, is seeking a Patient Services Representative to support a US-based healthcare organization in a fully remote role. You will be the first point of contact for patients, handling scheduling, inquiries, and administrative tasks with empathy and accuracy.

Applicants should have strong English communication, customer service experience, and the ability to navigate scheduling and patient management systems.