Remote Patient Scheduling & Support Specialist

Resolv Global; Mariscala de Juárez; Remote; MXN 117,000 - 167,000; Full time

Job summary

Resolv Global is seeking Patient Services Representatives for a fully remote role based in Mexico to support a US-based healthcare organization. You will help patients schedule appointments, answer general questions, and manage administrative tasks with care and professionalism.

No healthcare experience is required, with paid training provided. Strong English communication, attention to detail, and ability to work from a home office are essential for success in this role, which operates

Qualifications

• Strong spoken and written English communication.
• Previous customer service, call center, or customer support experience is preferred.
• Ability to document interactions accurately and follow procedures.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, confirm, and cancel medical appointments.
• Assist patients with general appointment questions and administrative inquiries.
• Verify and record patient information according to procedures.
• Document calls, requests, messages, and follow-up actions in systems.
• Route messages to appropriate providers or teams.
• Follow scheduling protocols and coordinate according to availability.
• Navigate scheduling software and patient management systems.
• Maintain a calm, empathetic, and professional approach on calls.
• Protect confidential information per HIPAA and privacy rules.
• Escalate clinical questions to appropriate personnel.

Skills

English communication

Customer service

Call center

Documentation

HIPAA privacy

Tools

EHR systems

Job description

Resolv Global is seeking Patient Services Representatives for a fully remote role based in Mexico to support a US-based healthcare organization. You will help patients schedule appointments, answer general questions, and manage administrative tasks with care and professionalism.

No healthcare experience is required, with paid training provided. Strong English communication, attention to detail, and ability to work from a home office are essential for success in this role, which operates