Remote Patient Scheduling Specialist

Resolv Global; Hermosillo; Remote; MXN 118,000 - 168,000; Part time

Benefits offered by this job

Paid training

Job summary

Resolv Global seeks a Patient Services Representative to support a US-based healthcare client in a fully remote role based in Mexico. You will handle scheduling, inquiries, and patient information with care, using EHR and scheduling systems while upholding HIPAA standards.

Ideal candidates communicate clearly in English and show empathy, attention to detail, and strong documentation skills. Paid training is provided; the schedule is Monday–Friday, 8:00 AM–5:00 PM EST, with weekly payments for a

Qualifications

• Strong spoken and written English communication skills.
• Previous customer service, call center, or customer support experience is preferred.
• Experience handling inbound calls and documenting customer interactions is an advantage.
• Experience with electronic health records (EHR), appointment scheduling platforms, or customer management systems is beneficial.
• Ability to multitask, prioritize tasks, and remain organized in a fast-paced environment.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing courteous and helpful assistance.
• Schedule, reschedule, confirm, and cancel medical appointments accurately.
• Assist patients with general appointment-related questions and administrative inquiries.
• Verify and record patient information according to established procedures.
• Document calls, patient requests, messages, and follow-up actions accurately in the appropriate systems.
• Route messages and inquiries to the appropriate healthcare providers or administrative teams.
• Follow scheduling protocols and coordinate appointments according to availability and service requirements.
• Navigate scheduling software, patient management systems, and other computer applications while assisting patients.
• Maintain a calm, empathetic, and professional approach when assisting frustrated, concerned, or anxious callers.
• Protect confidential patient information and follow applicable privacy, security, and HIPAA-related procedures.
• Follow established workflows, quality standards, and documentation requirements.
• Escalate clinical questions or sensitive issues to the appropriate personnel rather than providing information outside your responsibilities.

Skills

English communication

Customer service

Call center experience

Empathy

Attention to detail

Multitasking

Tools

EHR systems

Scheduling software

CRM software

Job description

Resolv Global seeks a Patient Services Representative to support a US-based healthcare client in a fully remote role based in Mexico. You will handle scheduling, inquiries, and patient information with care, using EHR and scheduling systems while upholding HIPAA standards.

Ideal candidates communicate clearly in English and show empathy, attention to detail, and strong documentation skills. Paid training is provided; the schedule is Monday–Friday, 8:00 AM–5:00 PM EST, with weekly payments for a