Remote Patient Scheduling Concierge

Resolv Global; Tuxtla Gutiérrez; Remote; MXN 127,000 - 178,000; Full time

Job summary

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team and manage imaging appointment scheduling with professionalism and care.

You will handle inbound calls, outbound follow-ups, email inquiries, verify patient data, and coordinate scheduling across systems, ensuring accuracy and a compassionate experience. Onboarding includes two weeks of paid training, nesting, and transition into production as an independent contractor.

Qualifications

• Fluent English spoken and written.
• Strong communication and listening skills.
• Patient, empathetic and professional demeanor.
• Ability to multitask across applications and systems.
• Proven remote-work discipline.

Responsibilities

• Answer inbound patient calls professionally and confidently.
• Make outbound calls for follow-ups and respond to emails.
• Schedule, reschedule, and confirm appointments accurately.
• Verify and update patient information across systems.
• Explain scheduling requirements and prep instructions clearly.
• Deliver an exceptional patient experience on every interaction.

Skills

Fluent English

Excellent communication

Active listening

Empathy

Attention to detail

Remote work

Job description

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team and manage imaging appointment scheduling with professionalism and care.

You will handle inbound calls, outbound follow-ups, email inquiries, verify patient data, and coordinate scheduling across systems, ensuring accuracy and a compassionate experience. Onboarding includes two weeks of paid training, nesting, and transition into production as an independent contractor.