Remote Patient Scheduling Specialist

Resolv Global; Tuxtla Gutiérrez; Remote; MXN 127,000 - 178,000; Full time

Job summary

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team and manage imaging appointment scheduling with professionalism and care.

You will handle inbound calls, outbound follow-ups, email inquiries, verify patient data, and coordinate scheduling across systems, ensuring accuracy and a compassionate experience. Onboarding includes two weeks of paid training, nesting, and transition into production as an independent contractor.

Qualifications

• Fluent English spoken and written.
• Strong communication and listening skills.
• Patient, empathetic and professional demeanor.
• Ability to multitask across applications and systems.
• Proven remote-work discipline.

Responsibilities

• Answer inbound patient calls professionally and confidently.
• Make outbound calls for follow-ups and respond to emails.
• Schedule, reschedule, and confirm appointments accurately.
• Verify and update patient information across systems.
• Explain scheduling requirements and prep instructions clearly.
• Deliver an exceptional patient experience on every interaction.

Skills

Fluent English

Excellent communication

Active listening

Empathy

Attention to detail

Remote work

Job description

Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?

We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.

What You'll Do

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Schedule

• Monday through Friday
• Weekends off
• Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)

Training

Your onboarding includes:

• Two weeks of paid product training
• One week of nesting with coaching support
• Transition into production immediately after nesting

Equipment & Technical Requirements

We will ship a company laptop to successful candidates. However, applicants must already have a computer that meets the following requirements.

Minimum requirements:

• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.

Application Process

To ensure a fair and consistent hiring process, all applicants must complete every stage.

Successful candidates will progress through:

• Application Form
• Prescreen Questionnaire
• One-Way Video InterviewPre-Screen Interview
• Live Interviews
• Background Check

Please Note

• Resumes must be submitted in English to be considered.
• Due to the volume of applications, we will consider only candidates who complete all required steps.
• Incomplete applications may automatically be removed from consideration.
• A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

We're Looking For Someone Who

• Speaks and writes fluent English
• Has excellent communication and active listening skills
• Is patient, empathetic, and professional
• Can build trust quickly with patients
• Is highly organized with exceptional attention to detail
• Is comfortable multitasking across multiple applications
• Works well independently in a remote environment
• Learns new systems quickly
• Maintains accuracy while working efficiently
• Is dependable, accountable, and punctual

Preferred Experience

Candidates with experience in one or more of the following will be highly regarded:

• Medical scheduling
• Healthcare administration
• Medical receptionist
• Patient support
• Call center customer service
• Appointment scheduling
• Healthcare customer service