Remote Patient Scheduling Specialist

Resolv Global; Región Centro; A distancia; MXN 118.000 - 166.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Remote work

Descripción de la vacante

Resolv Global is seeking experienced English-speaking Patient Scheduling Specialists to join our remote team as independent contractors. You will be the first point of contact for patients scheduling medical imaging appointments, delivering a professional, compassionate experience from start to finish.

You will answer inbound calls, make outbound follow-ups, respond to emails, verify information, and coordinate scheduling within EST hours.

Formación

• Fluent English is required.
• Excellent communication and active listening skills.
• Strong organizational abilities and attention to detail.
• Comfortable multitasking across multiple applications and systems.
• Ability to work independently in a remote environment.

Responsabilidades

• Answer inbound patient calls professionally and confidently.
• Make outbound calls for follow-up when required.
• Respond to patient inquiries via email and chat.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient information accurately.

Conocimientos

Fluent English

Communication

Active listening

Organization

Remote work

Descripción del empleo

Independent contractor position

Are you someone who enjoys helping people, stays calm under pressure, and thrives in a fast-paced environment?

We're looking for experienced English-speaking professionals to join our growing remote team as Patient Scheduling Specialists. In this role, you'll serve as the first point of contact for patients scheduling important medical imaging appointments, providing a professional, compassionate, and efficient experience from start to finish.

This is an excellent opportunity for someone with strong customer service skills who enjoys balancing accuracy, empathy, and productivity while working from home.

What You'll Do

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Contract & Compensation

• $5.50 USD per hour
• Paid weekly in arrears
• Independent contractor position

Schedule

• Monday through Friday
• Weekends off
• Shifts scheduled between 7:00 AM and 7:00 PM Eastern Time (EST)

Training

• Two weeks of paid product training
• One week of nesting with coaching support
• Transition into production immediately after nesting

Equipment & Technical Requirements

A company laptop will be shipped to successful candidates. However, applicants must already have a computer that meets the following requirements.

Minimum requirements:

• Windows 11 computer (Mac devices are not supported)
• Intel i5 processor or higher
• Minimum 16 GB RAM
• Webcam
• USB headset
• Reliable fiber internet with a wired Ethernet connection
• Quiet, professional workspace free from distractions
• A second monitor
• A backup power solution is strongly preferred to help ensure uninterrupted productivity during power outages.

Application Process

To ensure a fair and consistent hiring process, all applicants must complete every stage.

• Application Form
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please Note

• This is an English-speaking position.
• All communication during the hiring process will be conducted in English.
• Resumes must be submitted in English to be considered.

We're Looking For Someone Who

• Speaks and writes fluent English
• Has excellent communication and active listening skills
• Is patient, empathetic, and professional
• Can build trust quickly with patients
• Is highly organized with exceptional attention to detail
• Is comfortable multitasking across multiple applications
• Works well independently in a remote environment
• Learns new systems quickly
• Maintains accuracy while working efficiently
• Is dependable, accountable, and punctual

Preferred Experience

• Medical scheduling
• Healthcare administration
• Medical receptionist
• Patient support
• Call center customer service
• Appointment scheduling
• Healthcare customer service