Remote Partner Success Lead

Resolv Global; Villahermosa; Remote; MXN 151,000 - 177,000; Full time

Benefits offered by this job

Fully remote

Paid weekly

Paid training

Independent contract

Job summary

Resolv Global is seeking a Partner Support Specialist for a fully remote, client-facing role. You will own conversations, onboard and train clients, troubleshoot issues, and guide them from first contact to full resolution, across Sales, Operations, Product, and Engineering.

You will lead onboarding calls, monitor adoption, handle urgent blocks, and translate client feedback into actionable insights for Product and Ops.

Qualifications

• Has 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
• Comfort working inside software platforms and learning new technical workflows quickly.
• Can troubleshoot problems and distinguish symptoms from root causes.
• Takes ownership and communicates clearly with clients at different levels.

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify potential issues before they become larger problems.
• Respond quickly when a client is blocked, frustrated, or needs immediate assistance.
• Lead difficult client conversations with confidence, empathy, and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask strong diagnostic questions and work toward identifying root causes.
• Translate client issues into clear, actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and make sure nothing falls through the cracks.
• Gather client feedback and identify recurring pain points.
• Help improve processes, documentation, and client success playbooks.
• Identify potential renewal, expansion, and upsell opportunities in partnership with Sales.
• Manage multiple client conversations, projects, and priorities simultaneously.

Skills

Customer success

Onboarding

Communication

Problem solving

Ownership

Organization

Tools

CRM software

Ticketing systems

Product feedback tools

Job description

Resolv Global is seeking a Partner Support Specialist for a fully remote, client-facing role. You will own conversations, onboard and train clients, troubleshoot issues, and guide them from first contact to full resolution, across Sales, Operations, Product, and Engineering.

You will lead onboarding calls, monitor adoption, handle urgent blocks, and translate client feedback into actionable insights for Product and Ops.