Remote Partner Success Specialist

Resolv Global; Torreón; À distance; MXN 152 000 - 202 000; Plein temps

Résumé du poste

Resolv Global is seeking a dedicated Partner Support Specialist for a fully remote, contract role. You will onboard clients, train users, and serve as the main client liaison from kickoff through resolution, coordinating with Sales, Operations, Product, and Engineering.

The role demands proactive communication, quick problem-solving, and ownership of client success. You will manage multiple client conversations, identify issues early, and drive improvements in processes and playbooks while

Qualifications

• Has 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role
• Has experience onboarding customers and leading remote demos, walkthroughs, or training sessions
• Is comfortable working inside software platforms and learning new technical workflows quickly
• Can troubleshoot problems and distinguish symptoms from root causes
• Is confident communicating with clients at different levels
• Can remain calm and professional when dealing with frustrated or demanding clients
• Takes ownership rather than waiting to be told what to do
• Is highly organized and strong with follow-through
• Can manage multiple accounts, projects, or client issues at the same time
• Is proactive and comfortable working in a fast-moving environment
• Can build trust quickly while still being comfortable having difficult conversations

Responsabilités

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
• Become a trusted point of contact for clients after launch
• Monitor client adoption and identify potential issues before they become larger problems
• Respond quickly when a client is blocked, frustrated, or needs immediate assistance
• Lead difficult client conversations with confidence, empathy, and sound judgment
• Troubleshoot workflow, platform, and process issues
• Ask strong diagnostic questions and work toward identifying root causes
• Translate client issues into clear, actionable information for Product, Engineering, and Operations
• Track open issues through resolution and make sure nothing falls through the cracks
• Gather client feedback and identify recurring pain points
• Help improve processes, documentation, and client success playbooks
• Identify potential renewal, expansion, and upsell opportunities in partnership with Sales
• Manage multiple client conversations, projects, and priorities simultaneously

Connaissances

SaaS CS

Onboarding

Remote demos

Client communication

Ownership

Organization

Multi-account management

Description du poste

Resolv Global is seeking a dedicated Partner Support Specialist for a fully remote, contract role. You will onboard clients, train users, and serve as the main client liaison from kickoff through resolution, coordinating with Sales, Operations, Product, and Engineering.

The role demands proactive communication, quick problem-solving, and ownership of client success. You will manage multiple client conversations, identify issues early, and drive improvements in processes and playbooks while