Remote Partner Success Lead

Resolv Global; Tijuana; Remote; MXN 150,000 - 199,000; Full time

Job summary

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train customers, and own issues from start to finish. You will collaborate with Sales, Operations, Product, and Engineering to diagnose problems and drive rapid resolutions, ensuring a positive client experience.

The role requires proactive communication, calmness under pressure, and the ability to manage multiple client conversations and projects in a fast-paced environment.

Qualifications

• 2+ years in SaaS Customer Success or Partner Success
• Experience onboarding customers and leading remote demos
• Ability to troubleshoot and identify root causes
• Excellent communication and ownership of client experience

Responsibilities

• Onboard clients via kickoff calls, live walkthroughs, training sessions, and Q&A
• Become a trusted contact for clients after launch
• Monitor client adoption and identify potential issues early
• Respond quickly when a client is blocked or needs immediate help
• Lead difficult client conversations with empathy and sound judgment
• Troubleshoot workflow, platform, and process issues
• Ask diagnostic questions and identify root causes
• Translate issues into actionable information for Product/Engineering
• Track open issues through resolution
• Gather client feedback and identify recurring pain points
• Help improve processes, documentation, and client success playbooks
• Identify renewal, expansion, and upsell opportunities with Sales
• Manage multiple client conversations and priorities

Skills

Client success

Onboarding

Remote demos

Problem solving

Ownership

Tools

CRM systems

Ticketing systems

Support platforms

Implementation tools

Job description

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train customers, and own issues from start to finish. You will collaborate with Sales, Operations, Product, and Engineering to diagnose problems and drive rapid resolutions, ensuring a positive client experience.

The role requires proactive communication, calmness under pressure, and the ability to manage multiple client conversations and projects in a fast-paced environment.