Remote Partner Success & Onboarding Specialist

Resolv Global; Región Centro; Remote; MXN 152,000 - 202,000; Full time

Job summary

Resolv Global is seeking a Partner Support Specialist for a fully remote, client-facing role. The candidate will lead conversations, onboard and train clients, troubleshoot issues, and own client experiences from issue appearance to resolution.

You'll collaborate with Sales, Operations, Product, and Engineering to diagnose problems, gather feedback, and drive improvements. This role requires proactive ownership and calm, clear communication across teams.

Qualifications

• 2+ years in SaaS Customer Success, Partner Success, Implementation, Account Management or similar client-facing role.
• Experience onboarding customers and leading remote demos or training sessions.
• Comfortable navigating software platforms and learning new workflows quickly.
• Able to troubleshoot problems and distinguish symptoms from root causes.
• Strong communication with clients at various levels; remains calm under pressure.

Responsibilities

• Onboard clients via kickoff calls, live walkthroughs, and training sessions.
• Become a trusted post-launch contact for clients.

Skills

Customer Success

Onboarding

Remote demos

Communication

Ownership

Organization

Account management

Multi-tasking

Tools

CRM software

Ticketing systems

Support platforms

Implementation tools

Job description

Resolv Global is seeking a Partner Support Specialist for a fully remote, client-facing role. The candidate will lead conversations, onboard and train clients, troubleshoot issues, and own client experiences from issue appearance to resolution.

You'll collaborate with Sales, Operations, Product, and Engineering to diagnose problems, gather feedback, and drive improvements. This role requires proactive ownership and calm, clear communication across teams.