Remote Partner Success Specialist | Onboarding & Support

Resolv Global; Aguascalientes; Remote; MXN 152,000 - 202,000; Full time

Job summary

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train customers, troubleshoot problems, and own issues from first contact to resolution. You will work with Sales, Operations, Product, and Engineering to resolve urgent cases and translate client feedback into actionable improvements.

In this fully remote role, you will manage multiple client conversations and prioritize effectively, with a focus on proactive problem solving and delivering a superior

Qualifications

• 2+ years in SaaS Customer Success, Partner Success, Implementation, Account Management, or similar client-facing role.
• Experience onboarding customers and leading remote demos, walkthroughs, or training sessions.
• Comfortable working inside software platforms and learning new technical workflows quickly.
• Ability to troubleshoot problems and distinguish symptoms from root causes.
• Confident communication with clients at different levels.
• Calm and professional when dealing with frustrated or demanding clients; takes ownership.

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify potential issues before they become larger problems.
• Respond quickly when a client is blocked, frustrated, or needs immediate assistance.
• Lead difficult client conversations with confidence, empathy, and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask strong diagnostic questions and work toward identifying root causes.
• Translate client issues into clear, actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and make sure nothing falls through the cracks.
• Gather client feedback and identify recurring pain points.
• Help improve processes, documentation, and client success playbooks.
• Identify potential renewal, expansion, and upsell opportunities in partnership with Sales.
• Manage multiple client conversations, projects, and priorities simultaneously.

Skills

SaaS customer success

Onboarding & remote demos

Client communication

Problem diagnosis

Tools

CRM systems

Support platforms

Job description

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train customers, troubleshoot problems, and own issues from first contact to resolution. You will work with Sales, Operations, Product, and Engineering to resolve urgent cases and translate client feedback into actionable improvements.

In this fully remote role, you will manage multiple client conversations and prioritize effectively, with a focus on proactive problem solving and delivering a superior