Remote Partner Success Specialist

Resolv Global; Mexicali; A distancia; MXN 152.000 - 177.000; Jornada completa

Descripción de la vacante

Resolv Global is seeking a Partner Support Specialist for a fully remote role. You will onboard clients, train them, troubleshoot problems, and own conversations from first contact through final resolution.

You'll collaborate with Sales, Operations, Product, and Engineering, staying calm under pressure and driving fast-moving client outcomes while expanding relationships and opportunities.

Formación

• 2+ years in SaaS Customer Success or similar client-facing roles.
• Experience onboarding customers and leading remote demos or training.
• Comfort with learning new software workflows quickly.
• Ability to troubleshoot problems and identify root causes.

Responsabilidades

• Onboard clients via kickoff calls, live walkthroughs, and training.
• Be the trusted post-launch contact for clients.
• Monitor adoption and flag potential issues early.
• Respond quickly to blockers and urgent needs.
• Lead difficult client conversations with empathy and judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask diagnostic questions and identify root causes.
• Translate client issues for Product and Engineering.
• Track issues through resolution and prevent slips.
• Gather feedback and identify recurring pain points.
• Help improve client success playbooks and processes.
• Identify renewal/upsell opportunities with Sales.
• Manage multiple conversations and projects concurrently.

Conocimientos

SaaS Customer Success

Partner Success

Implementation

Account Management

Remote demos

Onboarding

Training sessions

Troubleshooting

Communication with clients

Ownership

Multi-account management

Proactive

Difficult conversations

Descripción del empleo

Resolv Global is seeking a Partner Support Specialist for a fully remote role. You will onboard clients, train them, troubleshoot problems, and own conversations from first contact through final resolution.

You'll collaborate with Sales, Operations, Product, and Engineering, staying calm under pressure and driving fast-moving client outcomes while expanding relationships and opportunities.