Remote Outbound Lead Qualification Specialist

Langford Staffing; Puebla de Zaragoza; Remote; MXN 522,000 - 653,000; Full time

Job summary

Langford Staffing is actively seeking experienced outbound calling professionals to qualify consumers and initiate live transfers to licensed representatives. This remote, full-time role operates during EST business hours and centers on performance-based outcomes.

You will qualify leads, obtain permission for transfers, and ensure accurate CRM notes throughout high-volume calling campaigns. Training and coaching are provided to consistently meet targets and improve call quality.

Qualifications

• Three or more years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
• Strong understanding of call dispositions, callbacks, holds and live transfers.
• Experience maintaining accurate CRM records while speaking with consumers.
• Strong listening and objection-handling skills.
• Ability to type at least 35 net words per minute with accuracy.

Responsibilities

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts and compliance requirements.
• Ask focused questions to determine eligibility for campaign requirements.
• Explain the reason for the call clearly and professionally.
• Handle objections and difficult conversations.
• Obtain permission and complete warm live transfers.
• Record accurate notes, dispositions and follow-up requirements.
• Handle unsuccessful transfers and callbacks per campaign procedures.
• Learn and work across different campaigns.

Skills

Outbound calling

CRM data entry

Objection handling

High-volume calling

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is actively seeking experienced outbound calling professionals to qualify consumers and initiate live transfers to licensed representatives. This remote, full-time role operates during EST business hours and centers on performance-based outcomes.

You will qualify leads, obtain permission for transfers, and ensure accurate CRM notes throughout high-volume calling campaigns. Training and coaching are provided to consistently meet targets and improve call quality.