Remote Multilingual Customer Support Pro (EN/ES/PT)

ResultsCX Named ‘Major Contender’ in Everest Group; México; Remote; MXN 3,862,000 - 4,850,000; Full time

Job summary

ResultsCX is seeking a Customer Service Representative to support learners, instructors, and administrators on our learning platform. This remote role requires strong English and Spanish, with Portuguese as a plus, and involves helping users access courses, complete assignments, and stay connected without disruption.

You will work full-time from home in Mexico with 9.5-hour shifts, provide calm, professional assistance by phone, and rely on your troubleshooting and communication skills to

Qualifications

• Advanced English and Spanish; Portuguese is also required.
• Ability to type at least 35 words per minute.
• Experience in a call center or customer support environment.

Responsibilities

• Provide technical assistance to users navigating the learning platform.
• Troubleshoot access issues and guide users to solutions.
• Communicate clearly by phone to deliver timely support.

Skills

Advanced English

Spanish

Portuguese

Typing 35 wpm

Call center experience

Technical proficiency

Education

High School Diploma

Job description

ResultsCX is seeking a Customer Service Representative to support learners, instructors, and administrators on our learning platform. This remote role requires strong English and Spanish, with Portuguese as a plus, and involves helping users access courses, complete assignments, and stay connected without disruption.

You will work full-time from home in Mexico with 9.5-hour shifts, provide calm, professional assistance by phone, and rely on your troubleshooting and communication skills to