Remote Customer Support Specialist (English) – Growth & Impact

Michael Page International México Reclutamiento Especializado S.A. De C.V; Xico; Remote; MXN 223,000 - 357,000; Full time

Benefits offered by this job

Competitive salary and incentives

Fully remote position

Professional development opportunities

Health, dental, and vision insurance

Collaborative team culture

Job summary

Michael Page International México Reclutamiento Especializado S.A. De C.V. is seeking a Customer Support Specialist to join a fully remote team, providing proactive, empathetic service via email, chat, and other channels from anywhere in the world.

You will resolve inquiries, document interactions in our CRM, and contribute to customer satisfaction while collaborating with a global team that values quality and clear communication.

Qualifications

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to manage multiple tasks and prioritize in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and escalate issues to appropriate departments for improvement.

Skills

Customer-focused

Problem solving

Multitasking

English proficiency

Tools

Helpdesk software

CRM systems

Job description

Michael Page International México Reclutamiento Especializado S.A. De C.V. is seeking a Customer Support Specialist to join a fully remote team, providing proactive, empathetic service via email, chat, and other channels from anywhere in the world.

You will resolve inquiries, document interactions in our CRM, and contribute to customer satisfaction while collaborating with a global team that values quality and clear communication.