Bilingual Customer Support Pro (English/Spanish) - Remote

Resolv Global; Xalapa-Enríquez; A distancia; MXN 274.174.000 - 296.108.000; A tiempo parcial

Descripción de la vacante

Resolv Global is seeking bilingual Customer Support Representatives to assist customers across e-commerce and telehealth services. You will handle orders, subscriptions, and account questions via phone, email, and other channels from a remote setup.

This English-speaking role requires strong written and verbal communication, plus the ability to work independently with reliable internet and equipment. Training and ongoing schedules are provided.

Formación

• Minimum 1 year of customer service or call center experience.
• Fluent English and Spanish communication skills.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and support channels.
• Assist customers with order status questions.
• Support subscription and account management requests.
• Help customers navigate services and available resources.
• Escalate inquiries when appropriate.
• Maintain accurate customer records and documentation.
• Deliver empathetic and professional customer service.
• Meet quality, productivity, and customer satisfaction goals.
• Follow all customer privacy and compliance requirements.

Conocimientos

Bilingual English-Spanish

Customer service

Written communication

Phone support

Herramientas

Dialpad

Zendesk

Freshdesk

Descripción del empleo

Resolv Global is seeking bilingual Customer Support Representatives to assist customers across e-commerce and telehealth services. You will handle orders, subscriptions, and account questions via phone, email, and other channels from a remote setup.

This English-speaking role requires strong written and verbal communication, plus the ability to work independently with reliable internet and equipment. Training and ongoing schedules are provided.